Refund & Return Policy

Effective September 4, 2026

Return window

When ordering opens, G&C Reconstix Laboratories will administer returns for its product line. Unopened, unused and undamaged products in their original sealed packaging may be eligible for return within 30 calendar days after delivery. Contact us before sending anything back. Unauthorized returns may be refused.

Non-returnable products

For product-integrity and safety reasons, opened products, punctured vials, broken seals, altered labels, used products and items not kept under the labeled storage conditions cannot be returned. Clearance, final-sale and custom wholesale orders may also be non-returnable when identified before purchase.

Damaged, incorrect or missing items

Contact us within 7 calendar days after delivery with the order number, description of the issue and clear photographs of the product, seal, shipping carton and label. After review, we may replace the item, issue store credit or refund the affected item. We may instruct you not to return a damaged liquid product.

Refund processing

Approved refunds are issued to the original payment method. Allow 5–10 business days after approval for the financial institution to post the credit. Original shipping charges are not refundable unless the order was damaged, incorrect or fulfilled in error by G&C Reconstix.

Order cancellation

A cancellation may be requested before fulfillment begins. We cannot guarantee cancellation after an order has entered processing or been transferred to the carrier.

Start a request

Email support.gcreconstix@gmail.com before returning any item. Include your name, order number and the reason for the request.