Customer Care

Frequently Asked Questions

Are products available to order now?

No. The initial product line is still in development. Prices and planned bundle sizes are displayed for preview and online orders are not yet being accepted.

What sizes are planned?

The planned line includes 3 mL, 10 mL, and 30 mL vial formats. See the Laboratory Reconstitution Water Guide for composition, packaging, and research-use details.

Which bundles and prices are planned?

Planned 3 mL bundles are 15 for $59.99, 30 for $99.99, and 60 for $179.99. Planned 10 mL bundles are 5 for $39.99, 10 for $69.99, and 25 for $159.99. Planned 30 mL bundles are 2 for $29.99, 5 for $64.99, and 10 for $109.99. Prices are previews only until ordering opens.

What information will appear on the product label?

Final labels are planned to identify the product, vial size, contents, lot number, expiration date, and research-use restrictions. Final supplied labeling will control.

What does the planned formulation contain?

The planned formulation is a preserved laboratory water solution containing purified water with 0.9% benzyl alcohol added. Final specifications and labeling will control the product supplied.

What are the products intended for?

Laboratory research only. They are not for human or animal use and not for injection. They are not offered as drugs, medical treatments, food, cosmetics or diagnostic products.

Can you provide dosing or administration instructions?

No. G&C Reconstix does not provide medical advice, dosing, administration or human/veterinary-use guidance.

Will documentation be available?

Applicable product or lot documentation will be identified when available. We will not advertise testing, sterility, purity or certification claims unless supported by appropriate records.

How should products be stored?

Follow the storage conditions printed on the final product label and any documentation supplied with the product. Do not rely on general website information in place of the applicable label.

What are the shipping charges?

Charges will be displayed before payment. Free standard U.S. shipping is planned on qualifying orders of $150 or more after discounts and before tax.

What is the return policy?

Unopened, unused products may be eligible for return within 30 days after delivery. Damaged, incorrect or missing items should be reported within 7 days. See the complete Returns & Refunds Policy.

Do you offer wholesale purchasing?

Future wholesale inquiries may be sent to support.gcreconstix@gmail.com. Availability, buyer eligibility and written terms will apply.